← CUSTOMER CARE

 

FREQUENTLY ASKED QUESTIONS

+ CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately, we are unable to cancel or change an order once it has been submitted. All sales are final, we do not accept refunds for change of mind.

+ EXCHANGE POLICY?

Exchanges can be granted if you have ordered the incorrect size. Exchanged items must be returned to NUMB® within 14 days of receiving your order and all items must be in perfect condition, unused, and the hang tags must not have been removed. Please return items in their original packaging. Exchanges attempted after 14 days will not be accepted. We reserve the right to decline an exchange request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed and will be sent back to the customer. If you receive an item that is damaged, please contact us at info@numb.supply immediately. Please note return postage must be covered by the customer and you will be charged a redelivery fee.

+ I DIDN'T RECEIVE A TRACKING NUMBER?

You should receive a shipping confirmation email within 48 hours of your purchase. If you don't have it, it's possible that it got sent to your spam folder.

+ PAYMENT METHODS?

We accept payments via Visa, Mastercard, American Express and PayPal. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. You will be asked for your card number, its period of validity and the CVN. *PayPal allows secure payment with your PayPal account or credit card. You will be redirected to Paypal to finalise your order. Once your order is completed, you will be automatically redirected to our webstore.

+ DO YOU RESTOCK SOLD OUT ITEMS?

All NUMB® products are made in small quantities and generally once they are sold out they will not be restocked.

+ SHOULD I CREATE A CUSTOMER ACCOUNT?

Creating a customer account allows you to easily access your current and past orders, store multiple shipping and billing addresses, and save payment information for faster checkouts.